At Puresonic.lk, we take pride in delivering high-quality built-in gas hobs designed for performance, durability, and modern living. To ensure our customers receive full value and confidence in their purchase, we offer a comprehensive 2-year warranty on all our products.
1. Warranty Coverage
Our warranty covers the following for a period of 2 years from the date of purchase:
- Manufacturing defects in materials or workmanship
- Malfunctions occurring under normal domestic usage
- Issues related to components such as burners, ignition systems, and safety features
This warranty is applicable only to products purchased directly from Puresonic.lk or authorized retailers and used within Sri Lanka.
2. What Is Not Covered
The warranty does not cover the following:
- Damage caused by misuse, mishandling, or negligence
- Damage due to incorrect installation or unauthorized repairs
- Products that have been tampered with, modified, or serviced by unauthorized persons
- Cosmetic damages (scratches, stains, dents) that do not affect performance
- Damage caused by power surges, fire, flood, or natural disasters
- Commercial or industrial usage (applies only for residential/domestic use)
3. How to Claim the Warranty
If you encounter an issue covered under warranty, follow these steps:
- Contact Us: Notify us via phone or email with a description of the issue.
- Proof of Purchase: Provide your invoice or receipt to validate the purchase date.
- Inspection: Our team may request photos or send a technician for inspection if needed.
- Resolution: Based on the inspection, we will offer a repair, replacement, or service support, depending on the severity of the issue.
4. Authorized Servicing
To maintain your warranty validity:
- All service or repair work must be done by technicians authorized by Tetra Holdings (Pvt) Ltd.
- Unauthorized repairs or installation may void the warranty.
5. Customer Responsibility
Customers are expected to:
- Ensure proper installation by a certified technician
- Follow the product manual and usage guidelines
- Maintain regular cleaning and safety checks
6. Contact for Warranty Support
📧 Email: info@puresonic.lk
📞 Hotline: (77) 052 5445, (011) 243 6050
Our support team is ready to assist you Monday to Saturday during working hours.
Note: Puresonic.lk reserves the right to make final decisions regarding warranty claims. Terms and conditions are subject to change and will be updated on our website as necessary.
